Privacy Policy

Last Updated: October 2025

Please read this Privacy Policy carefully before using our products or services. By using or continuing to use our services, you agree to our processing of your personal information in accordance with this policy.

1. Information We Collect and How We Use It

We only collect and use your personal information for the following purposes stated in this policy:

1.1 Account Registration and Verification

When you register for a Bolttel account, we collect your phone number or email address to create your dedicated account and password. Some services may require your name and identification information for identity verification.

1.2 Service Usage

When you use our services, we may automatically collect the following information:

• Device Information: Including device model, operating system version, unique device identifier, etc.;
• Log Information: Including information you search for and view when using our services, service failure information, etc.;
• Location Information: When you use location-related services, we may record location information of your device;
• Communication Data: To provide communication services, we process call records, message content, and other communication data.

1.3 Customer Service and Support

When you contact our customer service, we collect your communication records, conversation content, and other necessary personal information to provide support and resolve issues.

1.4 Communications Data Processing

As a communications platform provider, we process communications data on behalf of our customers. This includes:

• SMS/MMS message content and metadata
• Voice call recordings and call detail records
• End-user phone numbers and device information
• Message delivery status and routing information

2. How We Use Cookies and Similar Technologies

To ensure the normal operation of the website, we store small data files called Cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. We use Cookies to:

• Remember your identity and avoid repeated logins;
• Analyze and optimize website performance;
• Provide more relevant and personalized advertising content (if you consent to personalized advertising).

You can manage or delete Cookies according to your preferences. However, please note that if you disable Cookies, you may not enjoy the best service experience, and some services may not function properly.

3. How We Share, Transfer, and Disclose Your Personal Information

We do not share your personal information with any companies, organizations, or individuals, except in the following circumstances:

1. With Your Explicit Consent;
2. Disclosure Based on Legal or Reasonable Requirements: In accordance with laws and regulations, legal procedures, litigation, or mandatory requirements of government authorities;
3. Protecting Bolttel and User Interests: To safeguard the legitimate rights and interests of Bolttel, Bolttel's affiliates, or partners;
4. Sharing with Authorized Partners: Some of our services are provided by authorized partners. We only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and only share the personal information necessary to provide the services.

4. International Data Transfers

As a global communications service provider, your personal information may be transferred to and processed in countries outside your country of residence. We ensure such transfers comply with applicable data protection laws through appropriate safeguards such as Standard Contractual Clauses and adherence to international data protection frameworks.

5. Data Security

We have implemented security protection measures that comply with industry standards to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage, or loss. We take all reasonably feasible measures to protect your personal information:

• We use encryption technology to encrypt stored personal information;
• We authenticate and control permissions for employees who process personal information and conduct regular security training;
• We regularly review personal information collection, storage, and processing practices, including physical security measures;
• We have established emergency response plans to activate protocols in the event of personal information security incidents to prevent escalation.

6. Your Rights

In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee your rights to your personal information as follows:

• Right of Access: You have the right to access your personal information, except as otherwise provided by laws and regulations;
• Right to Rectification: When you find errors in the personal information we process about you, you have the right to request corrections;
• Right to Erasure: Under specific circumstances, you have the right to request the deletion of your personal information;
• Right to Withdraw Consent: You have the right to change or withdraw your authorization by deleting your account, deleting information, or turning off device functions;
• Right to Account Deletion: You can directly apply to delete your account in our product.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Customer data processed on behalf of our clients is retained according to their instructions and our data retention policies.

8. How We Handle Children's Personal Information

Our products, websites, and services are primarily intended for adults. Children should not create their own personal information subject accounts without parental or guardian consent.

For the collection of children's personal information with parental consent, we will only use or publicly disclose this information as permitted by law, with explicit parental or guardian consent, or when necessary to protect the child.

9. How This Policy Is Updated

Our Privacy Policy may change. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to the Privacy Policy on this page.

For significant changes, we will provide more prominent notice (including for certain services, we will send notifications via email explaining the specific changes to the Privacy Policy). Major changes referred to in this policy include but are not limited to:

1. Significant changes in our service models;
2. Changes in the main objects of personal information sharing, transfer, or public disclosure;
3. Major changes in your rights regarding personal information processing and how they are exercised;
4. Changes in our contact information and complaint channels.

10. Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, or wish to exercise your personal information-related rights, you can contact us in the following ways:

• Email: help@bolttel.com
• Phone: +86 0537-7777877

Generally, we will respond within thirty days. If you are not satisfied with our response, especially if you believe our personal information processing has harmed your legitimate rights and interests, you may also file a complaint or report to regulatory authorities such as data protection authorities.